Terms and Conditions
Effective Date: May 1, 2026
By booking or using services from ReNew Cleaning Services LLC, you agree to the following Terms and Conditions. These terms apply to residential cleaning, commercial cleaning, and organizing services provided in Madison, Wisconsin and surrounding areas.
1. Service Provided
ReNew Cleaning Services LLC provides residential cleaning, commercial cleaning, and organizing services. Services are performed only within the scope agreed to at the time of booking. Any work outside the original scope may require additional time, approval, and charges.
We do not provide biohazard cleanup, mold remediation, or heavy lifting services. Any request involving these services may be declined at our discretion.
2. Customer Responsibilities
Before service begins, the customer is responsible for:
- Securing pets.
- Removing or securing valuables, cash, jewelry, fragile items, and sentimental items.
- Providing safe and reasonable access to the property.
- Ensuring electricity, water, and other necessary utilities are turned on and functioning.
- Notifying ReNew Cleaning Services LLC of any hazards, special instructions, or sensitive areas.
If access is delayed or conditions are not ready for service, the appointment may be shortened, rescheduled, or subject to additional fees.
3. Scheduling and Access
Customers are responsible for providing accurate appointment details and any entry instructions needed for service. If our team cannot access the property at the scheduled time, the visit may be considered a cancellation or no-show depending on the circumstances.
4. Cancellation Policy
Cancellations made more than 24 hours before the scheduled appointment will not be charged.
Cancellations made within 24 hours of the scheduled appointment will be charged a $50.00 cancellation fee.
5. Re-Clean and Complaint Review
If you are dissatisfied with a cleaning service, concerns must be reported within 24 hours of the completed appointment. ReNew Cleaning Services LLC will review the concern and determine whether a re-clean, adjustment, or other resolution is appropriate.
All complaint requests are subject to manager review. We do not guarantee a refund, but we will review concerns in good faith and work toward a fair resolution when appropriate.
6. Payment Terms
Payment is due Net 14 unless otherwise agreed in writing. Invoices not paid by the due date may be subject to a late fee of 3.5% per month, or the maximum amount permitted by law, whichever is less.
The customer is responsible for all collection costs, reasonable attorney fees, and related expenses incurred in recovering overdue balances, to the extent permitted by law.
7. Damages and Liabilty
ReNew Cleaning Services LLC will use reasonable care while performing services. However, we are not responsible for:
- Pre-existing damage, wear, defects, or weakened surfaces.
- Damage caused by items that were not secured, disclosed, or properly installed.
- Damage resulting from the customer’s failure to provide accurate instructions or safe access.
- Loss or damage to valuables, cash, jewelry, or personal items left unsecured.
If damage is believed to have occurred during service, the customer must notify us promptly, and in no event later than 24 hours after the appointment. We may investigate the issue, request supporting information, and review the matter on a case-by-case basis.
Nothing in these terms is intended to waive or limit rights that cannot be waived under Wisconsin law.
8. Photos, Reviews, and Marketing Use
By using our services, you grant ReNew Cleaning Services LLC the right to use customer reviews, testimonials, and before-and-after photos for marketing, advertising, and promotional purposes, unless the customer requests otherwise in writing before publication.
We will not intentionally reveal private or sensitive information in marketing materials.
9. SMS Text Messaging
Renew Cleaning Services LLC may use messaging services for account, scheduling, or appointment information. If you have questions about SMS text services, call or text us at (608) 424-5771 or email scheduling@renewcleaningmadison.com. To opt out of this service please reply STOP at any time. Reply HELP for help. Message frequency varies. Message & data rates may apply.
10. Disputes
Any dispute, complaint, or service concern should be submitted in writing to scheduling@renewcleaningmadison.com. We will review the matter and respond as soon as reasonably possible.
11. Governing Law
These Terms and Conditions are governed by the laws of the State of Wisconsin.
12. Changes to These Terms
ReNew Cleaning Services LLC may update these Terms and Conditions at any time. The updated version will apply once posted on the website unless otherwise stated.